Cargo Insurance & Inspection Procedures
Every motor carrier assigned to your shipment carries commercial cargo insurance as required by federal regulations. Our $75,000 broker surety bond is a separate financial-responsibility requirement specific to property brokers under FMCSA rules.
Mandatory Bill of Lading Inspection: At both pickup and delivery, the shipper (or their authorized representative) and the driver must jointly inspect the vehicle and document any pre-existing conditions or transit exceptions on the Bill of Lading (condition report).
Any damage noted upon delivery must be recorded on the Bill of Lading before the driver departs. This documentation serves as the essential evidentiary record for processing any subsequent cargo insurance claims.
Luggage and Personal Property
For domestic overland shipments, personal belongings up to a maximum of 100 lbs may typically remain inside the vehicle, provided they are confined to the trunk or rear cargo area below the window line.
Personal items left inside the vehicle are not covered by the motor carrier's commercial cargo insurance policy. Shippers should remove all valuables, electronics, and documents prior to pickup.
Ocean & International Shipments: International maritime regulations require vehicles shipped via RoRo or container vessels to be completely empty of personal belongings.
Vehicle Condition Requirements
Vehicles should be washed and clean prior to pickup to allow for an accurate, thorough physical inspection. Running vehicles should have approximately a quarter tank of fuel or less to maintain safe axle weight distributions.
Antennas should be retracted or removed, automated toll tags (such as E-ZPass) should be deactivated or removed, and aftermarket accessories should be secured.
Scheduling & Pickup Windows
Pickup and delivery dates are estimated windows rather than exact calendar guarantees. Motor carrier timelines depend on traffic, severe weather conditions, highway closures, and federal hours-of-service compliance.
We recommend booking 2 to 4 weeks ahead when possible, and providing a flexible pickup window of 3 to 5 business days to secure the most favorable carrier rates and schedules.
Cancellations & Order Adjustments
You may request changes to your scheduled dates, locations, or vehicle specifications by contacting our logistics coordinators in writing or by phone.
Cancellation terms and any applicable administrative or dispatch adjustments depend on the status of your carrier assignment and are specified in your written order confirmation. Orders canceled before a motor carrier has been contracted and dispatched incur no carrier cancellation penalties.
Non-Operational Vehicles
We coordinate transport for inoperable, classic, and salvage vehicles. Non-running vehicles require specialized winches, flatbeds, or loading equipment, and typically incur an additional handling surcharge based on the vehicle's rolling condition and route distance.
Shippers must notify our team during booking if a vehicle does not roll, steer, or brake, so appropriate carrier equipment can be secured.
Payment Terms & Written Contracts
Quotes provide transparent estimates based on current route rates, equipment types, and fuel costs. Exact billing milestones, payment schedules, and accepted methods are set forth in your individual written shipping agreement.
This agreement is subject to the terms of the assigned carrier's bill of lading and tariff. Written order agreements supersede prior oral communications.
Governing Law & Dispute Resolution
These terms and any brokerage coordination agreements are governed by and construed under the laws of the State of Texas and applicable federal interstate commerce regulations.